AppsFolio PRIVACY POLICY
Effective date: 10/31/2024
Welcome to AppsFolio
Your privacy is important to us. We understand that trust in AppsFolio is a
very important part of our ongoing relationship and a key driver of our
business practice, especially concerning data privacy.
Our Privacy Policy governs your visit to https://appsfol.io, and explains data collection,
usage, security, and disclosure of information that results from your use of our Service.
We use your data to provide and improve our Service. By using this Service, you agree to
the collection and use of information in accordance with this policy. Unless otherwise defined
in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in
our Terms and Conditions.
Our Terms and Conditions govern all use of our Service and together with the Privacy Policy
constitutes your agreement with us. Please read it here https://appsfol.io/terms.
Information Collection and Usage
We collect several different types of information for various purposes to provide and improve
our Service to you. You directly provide us with the data we process during registration,
onboarding and organization set up.
What Types of Data do we Collect?
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable
information that can be used to contact or identify you (“Personal Data”). Personally
identifiable information may include, but is not limited to:
(a) Email address
(b) First name and last name
(c) Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional
materials and other information that may be of interest to you. You may opt out of receiving
any, or all, of these communications from us by following the unsubscribe link.
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Usage Data
We may also collect information that your browser sends whenever you visit our Service or
when you access Service by or through a mobile device (“Usage Data”).
This Usage Data may include information such as your computer's Internet Protocol address
(e.g. IP address), browser type, browser version, the pages of our Service that you visit, the
time and date of your visit, the time spent on those pages, unique device identifiers and
other diagnostic data.
When you access Service with a mobile device, this Usage Data may include information
such as the type of mobile device you use, your mobile device unique ID, the IP address of
your mobile device, your mobile operating system, the type of mobile Internet browser you
use, unique device identifiers and other diagnostic data.
Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we
hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique
identifier. Cookies are sent to your browser from a website and stored on your device. Other
tracking technologies are also used such as beacons, tags and scripts to collect and track
information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being
sent. However, if you do not accept cookies, you may not be able to use some portions of
our Service.
Examples of Cookies we use:
(a) Session Cookies: We use Session Cookies to operate our Service.
(b) Preference Cookies: We use Preference Cookies to remember your preferences and
various settings.
(c) Security Cookies: We use Security Cookies for security purposes.
How do we Use your Data?
AppsFolio uses the collected data for various purposes:
(a) to provide and maintain our Service;
(b) to notify you about changes to our Service;
(c) to allow you to participate in interactive features of our Service when you choose to do
so;
(d) to provide customer support; including resolving conflicts and complaints
(e) to gather analysis or valuable information so that we can improve our Service;
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(f) to monitor the usage of our Service;
(g) to detect, prevent and address technical issues;
(h) to fulfill any other purpose for which you provide it;
(i) to carry out our obligations and enforce our rights arising from any contracts entered into
between you and us, including for billing and collection;
(j) to provide you with notices about your account and/or subscription, including expiration
and renewal notices, email-instructions, etc.;
(k) to provide you with news, special offers and general information about other goods,
services and events which we offer that are similar to those that you have already
purchased or enquired about unless you have opted not to receive such information;
(l) in any other way we may describe when you provide the information;
(m) to anonymize and aggregate Content Services for the purpose of improving the
functionality, performance, and user experience of the Services. This anonymized and
aggregated data may be shared, sold, or licensed to third parties for research, analytics,
or other business purposes, provided that it will not identify you or your organization in
any way;
(n) for any other purpose with your consent.
Why do we Retain your Data?
We will retain your Personal Data only for as long as is necessary for the purposes set out in
this Privacy Policy. We will retain and use your Personal Data to the extent necessary to
comply with our legal obligations (for example, if we are required to retain your data to
comply with applicable laws), resolve disputes, and enforce our legal agreements and
policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally
retained for a shorter period, except when this data is used to strengthen the security or to
improve the functionality of our Service, or we are legally obligated to retain this data for
longer time periods.
Who do we Share Data with and Why?
Your information, including Personal Data, may be transferred to – and maintained on –
computers located outside of your state, province, country or other governmental jurisdiction
where the data protection laws may differ from those of your jurisdiction. If you are located
outside the United States and choose to provide information to us, please note that we
transfer the data, including Personal Data, to the United States and process it there.
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Your consent to this Privacy Policy followed by your submission of such information
represents your agreement to that transfer.
AppsFolio will take all the steps reasonably necessary to ensure that your data is treated
securely and in accordance with this Privacy Policy and no transfer of your Personal Data
will take place to an organization or a country unless there are adequate controls in place
including the security of your data and other personal information.
We may disclose personal information that we collect, or you provide:
Service Providers
We may employ third party suppliers, service providers and contractors to facilitate our
Service business operations, provide Service on our behalf, perform Service-related
tasks or assist us in analyzing how our Service is used. (See below for a more detailed
list of providers and suppliers)
These third parties have access to your Personal Data only to perform these tasks on
our behalf and are obligated not to disclose or use it for any other purpose.
Disclosure for Legal Purposes
Under certain circumstances, we may be required to disclose your Personal Data if
required to do so by law or in response to valid requests by public authorities. We may
also disclose information to third parties for compliance purposes; such as cybersecurity
issues, fraud detection or legal disputes.
Business Transactions
If we or our subsidiaries are involved in a merger, acquisition or asset sale, your
Personal Data may be transferred.
Other cases, with your consent may disclose your information
Except as described in this Policy, AppsFolio will share your data to: (i) respond
to duly authorized information requests of police and governmental authorities;
(ii) comply with any law, regulation, subpoena, or court order; (iii) investigate and
help prevent security threats, fraud or other malicious activity; (iv) enforce/protect
the rights and properties of AppsFolio; or (v) protect the rights or personal safety
of AppsFolio, our employees, and third parties on or using our property when
allowed and in line with the requirements of applicable law.
Service Providers, Suppliers and Contractors
We may employ third-party companies and individuals to facilitate our Service (“Service
Providers”), provide Service on our behalf, perform Service-related services or assist us in
analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our
behalf and are obligated not to disclose or use it for any other purpose.
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Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports
website traffic. Google uses the data collected to track and monitor the use of our Service.
This data is shared with other Google services. Google may use the collected data to
contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy
Terms web page: https://policies.google.com/privacy?hl=en
We also encourage you to review the Google's policy for safeguarding your data:
https://support.google.com/analytics/answer/6004245.
Behavioral Remarketing
AppsFolio uses remarketing services to advertise on third party websites to you after you
visited our Service. We and our third-party vendors use cookies to inform, optimize and
serve ads based on your past visits to our Service.
Google Ads (AdWords)
Google Ads (AdWords) remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google
Display Network ads by visiting the Google Ads Settings page:
http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on –
https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out
Browser Add-on provides visitors with the ability to prevent their data from being collected
and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy
Terms web page: https://policies.google.com/privacy?hl=en
Payment Platforms
We may provide paid products and/or services within Service. In that case, we use
third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to
our third-party payment processors whose use of your personal information is governed by
their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as
managed by the PCI Security Standards Council, which is a joint effort of brands like Visa,
Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure
handling of payment information.
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The payment processors we work with are:
PayPal or Braintree:
Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full
Stripe:
Their Privacy Policy can be viewed at: https://stripe.com/us/privacy
Links to Other Sites
Our Service may contain links to other sites not operated by us. If you click a third-party link,
you will be directed to that third-party's site. We strongly advise you to review the Privacy
Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or
practices of any third-party sites or services.
How do we Store your Data?
AppsFolio securely stores your data in electronic means only. We have adopted appropriate
and reasonable processes and procedures addressing technical, resourcing and
administrative requirements to ensure appropriate data usage, maintain data accuracy and
prevent unauthorized access or disclosure.
The security of your data is important to us however, no method of transmission over the
Internet or method of electronic storage is 100% secure.
Your Data Protection Rights
General Data Protection Regulation (GDPR)
If you are a resident of the European Union (EU) and European Economic Area (EEA), you
have certain data protection rights covered by GDPR. – See more at
https://eur-lex.europa.eu/eli/reg/2016/679/oj
We take reasonable steps to allow you to correct, amend, delete, or limit the use of your
Personal Data. If you wish to be informed what Personal Data we hold about you and if you
want it to be removed from our systems, please email us at support@appsfol.io.
Please note that we may ask you to verify your identity before responding to such requests.
Please note that we may not be able to provide Service without some necessary data.
You have the right to complain to a Data Protection Authority about our collection and use of
your Personal Data. For more information, please contact your local data protection
authority in the European Economic Area (EEA).
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California Privacy Protection Act (CalOPPA)
CalOPPA is the first state law in the nation to require commercial websites and online
services to post a privacy policy. The law’s reach stretches well beyond California to require
a person or company in the United States (and conceivable the world) that operates
websites collecting personally identifiable information from California consumers to post a
conspicuous privacy policy on its website stating exactly the information being collected and
those individuals with whom it is being shared, and to comply with this policy. – See more at:
https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protecti
on-act-caloppa-3/
California Consumer Privacy Act (CCPA)
If you are a California resident, you are entitled to learn what data we collect about you, ask
to delete your data and not to sell (share) it.
Your data protection rights, described above, are covered by the CCPA, short for the
California Consumer Privacy Act. To find out more, visit the official California Legislative
Information website. The CCPA took effect on 01/01/2020.
If you would like to make a request regarding one of the rights mentioned, please be informed
that we have 30 days to respond to you and if the request is complex we can extend the period
for another 2 months. To exercise your data protection rights described above, please send your
request(s) by one of the following means:
Do we Collect Children’s Data?
Our Services are not intended for use by children under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from Children under 18. If
you become aware that a Child has provided us with Personal Data, please contact us. If we
become aware that we have collected Personal Data from Children without verification of
parental consent, we take steps to remove that information from our servers
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by
posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change
becoming effective and update “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this
Privacy Policy are effective when they are posted on this page.
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How to Contact Us
If you have any questions about this Privacy Policy, please contact us:
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